FAQs

Frequently Asked Questions

Can't find your answer here? Contact us directly at +92 313 1607080 or akaielectronics@gmail.com

Orders & Payments

How do I place an order?

Browse our products, add items to your cart, and proceed to checkout. Select your preferred payment method β€” bank transfer or Cash on Delivery β€” and complete your order. You will receive a confirmation once your order is placed.

What payment methods do you accept?

We currently accept advance bank transfer and Cash on Delivery (COD). For bank transfers, send your payment confirmation screenshot to +92 313 1607080 on WhatsApp along with your order number.

How do I confirm my bank transfer payment?

After making the transfer, send a screenshot of the transaction to +92 313 1607080 on WhatsApp with your order number. Your order will be dispatched after payment is verified.

Can I cancel my order?

You can cancel your order before it has been dispatched. Contact us immediately at +92 313 1607080. Once an order has been dispatched, cancellation is no longer possible.

Do you accept bulk or corporate orders?

Yes, we accept bulk orders. Please contact us at +92 313 1607080 or akaielectronics@gmail.com to confirm product availability and discuss pricing before placing a bulk order.

Shipping & Delivery

Do you deliver all over Pakistan?

Yes, we deliver to all major cities across Pakistan.

How long does delivery take?

Orders are typically delivered within 3 to 5 working days from the date of dispatch. Delivery timelines may vary slightly depending on your location and courier availability.

How do I track my order?

Once your order is dispatched, we will share a tracking number via WhatsApp. You can use it to track your delivery through the courier's website.

Are there any delivery charges?

Delivery charges, if applicable, are displayed at checkout before you confirm your order.

Products & Warranty

Are your products 100% original?

Yes. All products sold by Akai Electronics are 100% genuine and sourced from authorised distributors. We do not sell refurbished, replica, or grey-market products.

Do products come with a warranty?

Yes. All products carry the official manufacturer's warranty. Warranty duration varies by product and brand β€” refer to the warranty card included in the box for specific terms.

What if I receive a damaged or wrong product?

Contact us immediately on +92 313 1607080 with your order number and photos of the product. We will arrange a replacement or full refund at no cost to you.

How do I claim a warranty?

Visit the brand's official service centre in your city with your purchase receipt and warranty card. Contact us at +92 313 1607080 if you need help locating the nearest service centre.

Returns & Refunds

What is your return policy?

You can return or exchange your order within 7 working days of delivery, provided the product is unused, in its original packaging, and includes all accessories. View our full Return & Refund Policy for details.

How do I initiate a return?

Contact us on WhatsApp at +92 313 1607080 with your order number and reason for return. Our team will walk you through the next steps.

How long does a refund take?

Once your return is received and approved, refunds are processed within 5–7 working days via bank transfer to your provided account details.